They say they have continued to get the support they need after unipress was acquired by numara software inc. Numara footprints base starter packthe webbased help desk and customer problem. Numara footprintsthe webbased help desk and customer problem management solution for windows, unix, and linux servers. Numara takes complexity out of the equation, simplifies help desk processes, and increases service delivery quality. Footprints is a 100% webbased program accessible through a standard web browser in.
Feb 25, 2010 a quick overview of the service desk features of numara footprints 9. Footprints is an onpremise help desk and it service management itsm application built for midsize businesses in a range of industries. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in the hands of the help desk or support managerwithout high costs, additional programming, or complex administration. Footprints by bmc is an it help desk software that is itil verified in six process. Youll need your support contract id and pin to complete the process. Please help improve it or discuss these issues on the talk page. Numara footprints is extremely flexible, scalable, and customizable. The practical help desk software and asset management solution organize and manage your help desk and assets now with numara trackit proven.
Numara software provides service desk solutions designed to optimize productivity and improve overall support. Numara software was a software company based in tampa, florida which made it service and asset management software, targeted at network management and business process managers. Clicking on the download now visit site button above will open a connection to a thirdparty site. Footprints is a 100% webbased program accessible through a standard web browser in windows, macintosh, unix or linux platforms. One of the offerings that achieves competitor zone placement is numara s footprints. Numara answers the call for help desk support company. Bmc support central has support, documentation, licensing, and customer care information for all bmc software products. Numara software releases footprints 9 service desk youtube. Full featured, easy to use and costeffective, trackit. Numara footprints is an itil based solution for service desk management. Sep 27, 2011 numara footprints solutions can be delivered onpremise, on the cloud, or through software as a service licensing. Numara software welcome to bmc, the new home of numara software as a leading provider of it service management, help desk, and asset management solutions, bmc enables your organization to increase productivity and reduce costs while improving user experience. Numara software releases footprints 9 service desk.
Numara footprints solutions can be delivered onpremise, on the cloud, or through software as a service licensing. Apr 21, 2009 help desk incident management, and more importantly it service management, is a critical component of any well run it department. All other numara software trademarks, service marks, and logos may be registered or pending registration in the u. Numara s footprints offers a complete suite of it service and system management tools for those seeking a onestop solution while embracing itil best practices. Get support for your numara product visit the footprints community.
Help desk is designed specifically with the needs of the small to midsized business in mind. This evaluation examines the products strengths and weaknesses, and provides key points of consideration for the enterprises help desk software decision. All other numara software trademarks, service marks, and logos may be registered or. Footprints is a 100% webbased program accessible through a standard web browser in windows, macintosh, unix or linux pla. Discover footprints today and change the way you manage your it help desk. An analysis of numaras help desk product, footprints, both individually and in relation to competing offerings.
Support for footprints bmc software support central. Ever since bmc acquired it from numara software he have had nothing but problems. Numara footprints getting started for administrators manual. Help desk incident management, and more importantly it service management, is a critical component of any well run it department. Numara footprints will help you implement best practices for it service management and compliance. Numaras footprints offers a complete suite of it service and system management tools for those seeking a onestop solution while embracing itil best practices. Dec 18, 2006 the infotech research group recently completed a comparison of six competitive help desk software solutions. Get support for footprints, including documentation, frequently asked questions, knowledge articles, downloads, training, and more. The office of technology uses numara footprints help desk management solutions to better support the technology needs of the university. Numara footprints admin guide 4 numara software footprints versions and addons the following versions of numara footprints are available. Numara footprints enables organizations to optimize pc, software, mobile device, and it infrastructure management. Numara footprints can make a significant contribution to a complete it service management initiative.
Please follow these steps when editing the mrlocaldefs file. Help desk software includes everything you need to manage your it help desk. We just abandoned footprints after years using the product ever since it was created by unipress software. Aug 05, 2003 how this help desk calltracking software works and its features.
Bmc footprints service core administrators guide 11. Get support for your numara product visit the trackit. Patent and trademark office, and may be registered or pending registration in other countries. Please login into xpedite by using your known login id and password alternatively you can send your question or request by email to help.458 1143 1016 1220 1024 790 529 39 1034 445 796 399 301 486 185 896 613 302 297 266 756 1163 542 621 836 772 452 457 502 447 1193 686 526 330 960 28